Show respect, approachability and appreciation towards those that take the time share positive experiences publicly. Respond proactively to negative feedback to resolve any misunderstandings. New patients do not just read reviews when choosing a doctor – they also pay close attention to how you respond.
- Access to Real-time Overview Dashboard
- Monitor and Response Service
- We respond to incoming reviews within 24h
- Cancel anytime
billed monthly
+ $390 One Time Setup Fee*
* Dashboard Setup, Accounts Setup, Credentials Transfer
Responsiveness shows engagement and builds trust. Take charge of the conversation online.
Monitor-Service only
Monitor + Response Service
Don't ignore, engage
Our Approach
Online reviews are a sensitive topic. They are subjective, sometimes exaggerated, and, due to the anonymity of the internet, not always truthful.
This is why it is critical to avoid any misunderstandings and encourage positive feedback online. In today’s world online reviews are a key success factor. As many as 94% of new patients read reviews (top and bottom) before choosing a doctor. Our advice: do not ignore them. In our review management we distinguish between medical reviews and non-medical.
Medical Reviews
any reviews that are treatment or medical related. Those require both the most finesse and expert medical knowledge to respond to. To ensure a professional answer, we briefly consult with the client.
Negative Examples:
”very painful during procedure”,
”ineffective treatment”
”surprise side effects”
“wounds not healing properly”
Non-medical Reviews
reviews regarding appointment wait times, opening hours, the practice, likeability of the staff, etc. are non-medical related and are managed by us on your behalft. Of course, we agree on “the tone of voice” with our client.
Negative Examples: ”Cannot get an appointment” ”only get to the answering machine”, ”doctor is not wearing a mask” ”online opening hours are not up to date”
Reputation Dashboard
Get a report every week via E-Mail or on demand in your personal Dashboard.
Reputation Dashboard
Recent Reviews
| Date | Review | Name | Rating | Platform |
|---|
Reviews Per Month
Frequently asked and answered...
On any platform, where your practice has a profile. In 2025 Google, Yelp and Docfinder are the most popular sites to leave doctor reviews.
Non medical reviews are replied to within 24h. Medical-related reviews take a tad longer as we briefly consult with you.
